PRIVACY POLICY
The Lucid Guide Privacy Policy
The Lucid Guide is committed to safeguarding your privacy. Contact us at privacypolicy@thelucidguide.com if you have any questions or problems regarding the use of your Personal Data and we will gladly assist you.
By using this site or/and our services, you consent to the Processing of your Personal Data as described in this Privacy Policy.
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from thelucidguide.com (the “Site”).
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, PayPal payment details, email address, and phone number. We refer to this information as “Order Information.”
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
The Lucid Guide may collect and use Users personal information for the following purposes:
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To provide and operate the Services;​​
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To run and operate our Site
We may need your information display content on the Site correctly. -
To improve customer service
Information you provide helps us respond to your customer service requests and support needs more efficiently. -
To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site. -
To improve our Site
We may use feedback you provide to improve our products and services. -
To run a promotion, contest, survey or other Site feature
To send Users information they agreed to receive about topics we think will be of interest to them. -
To send periodic emails
We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. -
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
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To comply with any applicable laws and regulations.
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. You can read more about how Wix uses your Personal Information here:https://www.wix.com/about/privacy
We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
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Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Electronic newsletters
If a User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. We may use third-party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
Public forums and user content
Our Services offer publicly accessible blogs, communities and support forums. Please be aware that any Personal Information you provide in any such areas may be read, collected, and used by others who access them. To request removal of your Personal Information from our blogs, communities or forums, feel free to contact us (details can be found at the end of the Privacy Policy). In some cases, we may not be able to remove your Personal Information from such areas. For example, if you use a third party application to post a comment (e.g., the Facebook social plugin application) while logged in to your related profile with such third party, you must login into such application or contact its provider if you want to remove the Personal Information you posted on that platform.
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In any event, we advise against posting any Personal Information (via any means) you don’t wish to publicize.
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If you upload any user content to your User Account or post it on the Forum and provide it in any other way as part of the use of any Service, you do so at your own risk.
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We have put adequate security measures in place to protect your Personal Information. However, we cannot control the actions of other Users or members of the public who may access your User Content, and are not responsible for the circumvention of any privacy settings or security measures you or we may have placed on our site. You understand and acknowledge that, even after its removal by you or us, copies of User Content may remain viewable in cached and archived pages or if any third parties have copied or stored such User Content. To clarify, we advise against uploading or posting any information you do not wish to be public.
Confidentiality and Privacy of Personal Tuition Sessions
The Lucid Guide highly values the privacy and confidentiality of our customers during personal tuition sessions. We strictly adhere to the following guidelines to maintain your privacy:
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No Recordings: We do not record any personal tuition sessions, either in audio or video format. Any discussions, materials, or information shared during these sessions remain entirely private between the student and the tutor.
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No Notes: Our tutors do not take notes or store any information related to the content discussed during personal tuition sessions. All information is retained solely in the memory of the tutor.
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Email and Communication Privacy: Any emails or communications sent to the tutor will be treated with the utmost confidentiality. Such correspondence will be permanently deleted either as soon as it is actioned or within 30 days, whichever comes first.
By following these guidelines, The Lucid Guide ensures the privacy and confidentiality of your personal information and the content shared during our personal tuition sessions. Our commitment to your privacy is in line with the UK's data protection regulations, including the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.
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DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
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YOUR RIGHTS
If you are a UK or European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information provided below.
Additionally, if you are a UK or European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
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CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
CONTACT US
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For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at privacypolicy@thelucidguide.com or by mail using the details provided below:
The Lucid Guide, Office 80336, PO Box 6945, London, BFP, W1A 6US, United Kingdom